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Support Article

Unable to import a new product



The user clicks the Next button to select a file on the screen while importing a new product using the Import wizard. However, the page refreshes without moving to the next step.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open the Import wizard
  2. Click the Next button on the first screen to select a file

Root Cause

An issue in the custom application code or rules where a custom version of the Assign-.NewAssignment data transform sets pxTaskName to param.Instructions. The flow does not proceed since pxTaskName is blank.


Perform the following local-change:
Revert the changes to the custom Assign-.NewAssignment data transform such that pxTaskName is set to param.TaskName.


Published March 18, 2020 - Updated October 8, 2020

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