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Support Article

Unable to increase the font size or Bullet size in Richtext



User is unable to increase the font size or bullet size in Rich text field in Pega 7.1.8.
For Normal text, this font size, color are changing properly. Problem is coming only when user selects any Format from RichText Control.

Error Messages

No Error message. 

Steps to Reproduce

1. Select RichText control.
2. Select any format like Bullet format or number format from the RichText Field control.
3. Try to increase the size or change the color or change the font.

Root Cause

RichTextEditor is using third-party utility CKEditor. It is not working even in CKEditor(


An enhancement request 'FDBK-13747' has been created for consideration by Pega Product Management.

Published January 31, 2016 - Updated October 8, 2020

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