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Support Article

Unable to locate Call Interaction with ID

SA-86755

Summary



Pega Call 7.4 is installed on Pega Platform 7.3.1.

Unable to locate Call Interaction with the ID. CTI related exceptions are generated in the log files. This is reported in the Pega Predictive Diagnostic Cloud (PDC).



Error Messages



[MSG][Unable to locate Call Interaction with ID 67032][STACK][java.lang.Throwable at com.pegarules.generated.activity.ra_action_pygetinteractioninternal_3091aa28a84b0f25435153b88c1ea5bd.step4_circum0(ra_action_pygetinteractioninternal_3091aa28a84b0f25435153b88c1ea5bd.java:518) at com.pegarules.generated.activity.ra_action_pygetinteractioninternal_3091aa28a84b0f25435153b88c1ea5bd.perform(ra_action_pygetinteractioninternal_3091aa28a84b0f25435153b88c1ea5bd.java:144) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597) at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10845) at com.pegarules.generated.activity.ra_action_getinteraction_63fc44dfba1d08ca10572f8319865198.step1_0_circum0(ra_action_getinteraction_63fc44dfba1d08ca10572f8319865198.java:190) at com.pegarules.generated.activity.ra_action_getinteraction_63fc44dfba1d08ca10572f8319865198.perform(ra_action_getinteraction_63fc44dfba1d08ca10572f8319865198.java:76) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597) at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10845) at com.pegarules.generated.activity.ra_action_pygetcallinteraction_a3c5f1d2e95350445182f26a353e7d0d.step3_circum0(ra_action_pygetcallinteraction_a3c5f1d2e95350445182f26a353e7d0d.java:379) at com.pegarules.generated.activity.ra_action_pygetcallinteraction_a3c5f1d2e95350445182f26a353e7d0d.perform(ra_action_pygetcallinteraction_a3c5f1d2e95350445182f26a353e7d0d.java:113)


Steps to Reproduce



Unknown


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-55844.

Published December 2, 2021

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