Support Article
Unable to locate Call Interaction with ID
SA-86755
Summary
Pega Call 7.4 is installed on Pega Platform 7.3.1.
Unable to locate Call Interaction with the ID. CTI related exceptions are generated in the log files. This is reported in the Pega Predictive Diagnostic Cloud (PDC).
Error Messages
[MSG][Unable to locate Call Interaction with ID 67032][STACK][java.lang.Throwable at com.pegarules.generated.activity.ra_action_pygetinteractioninternal_3091aa28a84b0f25435153b88c1ea5bd.step4_circum0(ra_action_pygetinteractioninternal_3091aa28a84b0f25435153b88c1ea5bd.java:518) at com.pegarules.generated.activity.ra_action_pygetinteractioninternal_3091aa28a84b0f25435153b88c1ea5bd.perform(ra_action_pygetinteractioninternal_3091aa28a84b0f25435153b88c1ea5bd.java:144) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597) at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10845) at com.pegarules.generated.activity.ra_action_getinteraction_63fc44dfba1d08ca10572f8319865198.step1_0_circum0(ra_action_getinteraction_63fc44dfba1d08ca10572f8319865198.java:190) at com.pegarules.generated.activity.ra_action_getinteraction_63fc44dfba1d08ca10572f8319865198.perform(ra_action_getinteraction_63fc44dfba1d08ca10572f8319865198.java:76) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3597) at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10845) at com.pegarules.generated.activity.ra_action_pygetcallinteraction_a3c5f1d2e95350445182f26a353e7d0d.step3_circum0(ra_action_pygetcallinteraction_a3c5f1d2e95350445182f26a353e7d0d.java:379) at com.pegarules.generated.activity.ra_action_pygetcallinteraction_a3c5f1d2e95350445182f26a353e7d0d.perform(ra_action_pygetcallinteraction_a3c5f1d2e95350445182f26a353e7d0d.java:113)
Steps to Reproduce
Unknown
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-55844.
Tags:
Published December 2, 2021
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