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Support Article

Unable to log in to application after authentication timeout



Unable to log in to the application after authentication timeout.

Error Messages

The Information you entered was not recognized

Steps to Reproduce

Not applicable

Root Cause

Password was changed to a different value with special characters.
Encoding in the JVM is ISO-8589.


Perform the following local-change:
  1. Change the encoding to UTF-8 using the -Dfile.encoding=UTF-8 JVM argument.
  2. Restart the server nodes.

Published December 2, 2018 - Updated October 8, 2020

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