Support Article
Unable to log in to application after authentication timeout
SA-68080
Summary
Unable to log in to the application after authentication timeout.
Error Messages
The Information you entered was not recognized
Steps to Reproduce
Not applicable
Root Cause
Password was changed to a different value with special characters.
Encoding in the JVM is ISO-8589.
Resolution
Perform the following local-change:
- Change the encoding to UTF-8 using the -Dfile.encoding=UTF-8 JVM argument.
- Restart the server nodes.
Published December 2, 2018 - Updated October 8, 2020
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