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Support Article

Unable to log in to application after authentication timeout

SA-68080

Summary



Unable to log in to the application after authentication timeout.


Error Messages



The Information you entered was not recognized


Steps to Reproduce



Not applicable


Root Cause



Password was changed to a different value with special characters.
Encoding in the JVM is ISO-8589.



Resolution



Perform the following local-change:
  1. Change the encoding to UTF-8 using the -Dfile.encoding=UTF-8 JVM argument.
  2. Restart the server nodes.
Suggest Edit

Published December 2, 2018 - Updated October 8, 2020

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