Support Article
Unable to log in to application after installing HFix-35617
Summary
Unable to log in to the application after installing HFix-35617 and restarting the server.
Error Messages
HTTP 400 – bad request on the device logs.
The errors in the server logs are:
[ttp-nio-8080-exec-21] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.clipboard.XMLStream) ERROR dev-ecs-web-005.dev.ti|Rest|offlinehttp|DataSync|pzSynchronizationService|A964ED9AD3F8DAA4B8B49CD6250FAE1D3 - Invalid JSON request. Reason : JSON text must start with '{' or '[' at 0 [character 1 line 1]
Line 415175: 2017-11-20 09:03:25,150 [ttp-nio-8080-exec-78] [ STANDARD] [ ] [ PegaRULES:07.10] (questParser.Data_Portal.Action) ERROR dev-ecs-web-005.dev.ti|Rest|offlinehttp|DataSync|pzSynchronizationService|AC87FA2341C505BEC03D1D454EDEF57E7 - Property action.content not available in request!
Steps to Reproduce
- Install HFix-35617 and restart the server
- Log in to the mobile application
Root Cause
The Hybrid Client (HC) version in use was not compatible with the HC version that is required for HFix-35617 to work as expected.
Resolution
Perform the following local-change:Rebuild mobile application with 7.31.2.0 version of the Hybrid Client.
Published February 5, 2018 - Updated October 8, 2020
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