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Support Article

Unable to log in to application after installing HFix-35617



Unable to log in to the application after installing HFix-35617 and restarting the server.

Error Messages

HTTP 400 – bad request on the device logs.

The errors in the server logs are:

[ttp-nio-8080-exec-21] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.clipboard.XMLStream) ERROR|Rest|offlinehttp|DataSync|pzSynchronizationService|A964ED9AD3F8DAA4B8B49CD6250FAE1D3 - Invalid JSON request. Reason : JSON text must start with '{' or '[' at 0 [character 1 line 1]
Line 415175: 2017-11-20 09:03:25,150 [ttp-nio-8080-exec-78] [ STANDARD] [ ] [ PegaRULES:07.10] (questParser.Data_Portal.Action) ERROR|Rest|offlinehttp|DataSync|pzSynchronizationService|AC87FA2341C505BEC03D1D454EDEF57E7 - Property action.content not available in request!

Steps to Reproduce

  1. Install HFix-35617 and restart the server
  2. Log in to the mobile application

Root Cause

The Hybrid Client (HC) version in use was not compatible with the HC version that is required for HFix-35617 to work as expected.


Perform the following local-change:

Rebuild mobile application with version of the Hybrid Client.

Published February 5, 2018 - Updated October 8, 2020

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