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Support Article

Unable to log in to the application using SSO



Unable to log in to the application using single sign-on (SSO).

Error Messages

PegaRULES:07.10] (nternal.sso.AbstractSSOHandler) ERROR ||RelayStateID: 31be60e6-cd08-4cb4-8d6c-4450bb64fd84 :RelayStateID  - User is not configured to use external authentication] [PegaRULES:07.10] (sso.saml.SAMLResponseHandler) ERROR ||RelayStateID: 31be60e6-cd08-4cb4-8d6c-4450bb64fd84 :RelayStateID  - Failed while executing the SAML auth flow. Error authenticating user, contact administrator

Steps to Reproduce

Log in to the application using SSO.

Root Cause

User security settings were configured incorrectly.


Perform the following local-change:

Authenticate the user externally in the application.

Published January 5, 2019 - Updated October 8, 2020

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