Support Article
Unable to log in to the application using SSO
SA-69757
Summary
Unable to log in to the application using single sign-on (SSO).
Error Messages
PegaRULES:07.10] (nternal.sso.AbstractSSOHandler) ERROR ||RelayStateID: 31be60e6-cd08-4cb4-8d6c-4450bb64fd84 :RelayStateID - User is not configured to use external authentication] [PegaRULES:07.10] (sso.saml.SAMLResponseHandler) ERROR ||RelayStateID: 31be60e6-cd08-4cb4-8d6c-4450bb64fd84 :RelayStateID - Failed while executing the SAML auth flow.
com.pega.pegarules.pub.PRRuntimeException: Error authenticating user, contact administrator
Steps to Reproduce
Log in to the application using SSO.
Root Cause
User security settings were configured incorrectly.
Resolution
Perform the following local-change:
Authenticate the user externally in the application.
Published January 5, 2019 - Updated October 8, 2020
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