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Support Article

Unable to log off from mobile application



Unable to log off from the Mobile application. The application displays a blank page or does not respond.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the mobile application on an Android device.
  2. After a successful login, perform some action and click the Log Off icon.

Root Cause

A software use or operation error.

The out-of-the-box Web-Login HTML fragment was customized and the hybrid container specific APIs were removed. These HTML components are required for the mobile application to work.


Perform the following local-change:

Override the HTML fragment to change or add new application specific HTML components without removing the out-of-the-box APIs.


Published July 23, 2018 - Updated December 2, 2021

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