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Support Article

Unable to log in to SAHC and CSHC



Unable to log in to the Pega Sales Automation for Healthcare application (SAHC) on Healthcare Industry Foundation (HCIF). This also occurs when logging in to Pega Customer Service for Healthcare (CSHC).

Error Messages

Not Applicable.

Steps to Reproduce

Log in into the SAHC application with spmsysadmin.

Root Cause

A defect in Pegasystems’ code or rule.


Apply HFix-39978.

Published January 13, 2018 - Updated December 2, 2021

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