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Support Article

Unable to log in to SAHC and CSHC

SA-48418

Summary



Unable to log in to the Pega Sales Automation for Healthcare application (SAHC) on Healthcare Industry Foundation (HCIF). This also occurs when logging in to Pega Customer Service for Healthcare (CSHC).


Error Messages



Not Applicable.


Steps to Reproduce



Log in into the SAHC application with spmsysadmin.


Root Cause

A defect in Pegasystems’ code or rule.


Resolution

Apply HFix-39978.



Tags:

Pega Sales Automation for Healthcare Pega Sales Automation for Healthcare 7.22 User Experience

Published January 13, 2018 - Updated December 2, 2021

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