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Support Article

Unable to login to the application

SA-82872

Summary



Error occurs after submitting the credentials and unable to login to the application.


Error Messages



[http-nio-8080-exec-9] [STANDARD] [ ] [NABBase:01.01.01] (internal.mgmt.Executable) ERROR  lahiru - Exception
com.pega.pegarules.pub.PRRuntimeException: PRRuntimeException
    at com.pega.pegarules.session.internal.mgmt.Executable.applyModel(Executable.java:4531) ~[prprivate.jar:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.applyModel(Executable.java:4588) ~[prprivate.jar:?]
    at com.pegarules.generated.activity.ra_action_requestorinitialize_2d42200126e445e30d0f7692b184ef94.step11_circum0(ra_action_requestorinitialize_2d42200126e445e30d0f7692b184ef94.java:1370) ~[?:?]
    at com.pegarules.generated.activity.ra_action_requestorinitialize_2d42200126e445e30d0f7692b184ef94.perform(ra_action_requestorinitialize_2d42200126e445e30d0f7692b184ef94.java:262) ~[?:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2695) ~[prprivate.jar:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10961) ~[prprivate.jar:?]
    at com.pegarules.generated.activity.ra_action_applicationsetup_970b9ccef1e3d7e383de7e41bd052198.step11_circum0(ra_action_applicationsetup_970b9ccef1e3d7e383de7e41bd052198.java:959) ~[?:?]
    at com.pegarules.generated.activity.ra_action_applicationsetup_970b9ccef1e3d7e383de7e41bd052198.perform(ra_action_applicationsetup_970b9ccef1e3d7e383de7e41bd052198.java:259) ~[?:?]
    ------------------------------
Caused by: java.lang.RuntimeException: Scalar query .pxResults(1).pyWorkGroup on page 'D_ManagerWorkGroups' of type 'Code-Pega-List' using 0 parameter(s) ([]).
    at com.pega.platform.clipboard.query.internal.ScalarValueQueryImpl.resolve(ScalarValueQueryImpl.java:65) ~[clipboard.jar:?]
    at com.pega.platform.clipboard.query.internal.ScalarValueQueryImpl.resolveToString(ScalarValueQueryImpl.java:145) ~[clipboard.jar:?]
    at com.pegarules.generated.model.ra_model_pydefault_7f5bba41fb5c2f6e143ca9b41bc5b653.perform(ra_model_pydefault_7f5bba41fb5c2f6e143ca9b41bc5b653.java:228) ~[?:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.applyModel(Executable.java:4503) ~[prprivate.jar:?]
    ... 61 more
Caused by: java.lang.RuntimeException: java.lang.StackOverflowError
    at com.pega.platform.clipboard.query.internal.ScalarValueQueryImpl.invokeLegacy(ScalarValueQueryImpl.java:206) ~[clipboard.jar:?]
    at com.pega.platform.clipboard.query.internal.ScalarValueQueryImpl.resolveAgainstPage(ScalarValueQueryImpl.java:81) ~[clipboard.jar:?]
    at com.pega.platform.clipboard.query.internal.ScalarValueQueryImpl.resolve(ScalarValueQueryImpl.java:60) ~[clipboard.jar:?]
    at com.pega.platform.clipboard.query.internal.ScalarValueQueryImpl.resolveToString(ScalarValueQueryImpl.java:145) ~[clipboard.jar:?]
    at com.pegarules.generated.model.ra_model_pydefault_7f5bba41fb5c2f6e143ca9b41bc5b653.perform(ra_model_pydefault_7f5bba41fb5c2f6e143ca9b41bc5b653.java:228) ~[?:?]
    at com.pega.pegarules.session.internal.mgmt.Executable.applyModel(Executable.java:4503) ~[prprivate.jar:?]
    ... 61 more
Caused by: java.lang.StackOverflowError
    at com.pega.platform.clipboard.property.feature.page.internal.PageFetchChildMetadataFeature.getDesignMetaDataTreeForChild(PageFetchChildMetadataFeature.java:203) ~[clipboard.jar:?]
    at com.pega.platform.clipboard.property.feature.page.internal.PageFetchChildMetadataFeature.getScalar(PageFetchChildMetadataFeature.java:62) ~[clipboard.jar:?]
    at com.pega.platform.clipboard.property.feature.page.internal.PageFetchChildMetadataFeature.getScalarValue(PageFetchChildMetadataFeature.java:49) ~[clipboard.jar:?]
    at com.pega.platform.clipboard.property.internal.PageImpl.getScalarValue(PageImpl.java:111) ~[clipboard.jar:?]
    at com.pega.platform.clipboard.property.feature.page.internal.PageAutoChainingFeature.getClassName(PageAutoChainingFeature.java:70) ~[clipboard.jar:?]
    at com.pega.platform.clipboard.property.feature.page.internal.PageAutoChainingFeature.hasValidExpressionCalculator(PageAutoChainingFeature.java:62) ~[clipboard.jar:?]
    at com.pega.platform.clipboard.property.feature.page.internal.PageAutoChainingFeature.getScalar(PageAutoChainingFeature.java:44) ~[clipboard.jar:?]



Steps to Reproduce

  1. Open the URL.
  2. Enter credentials.
  3. Log in to the application.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-52644.
Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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