Support Article
Unable to login iOS App
SA-91231
Summary
Error occurs when logging in to the iOS application. This occurs even when the iOS application has the mobile offline capability.
Error Messages
Error on the login screen: Unable to access server.Login process failed
Error in the device logs: Unexpected end tag : th
Steps to Reproduce
- Install the mobile application.
- Log in to the application.
Root Cause
Since the Hybrid Client (HC) 7.41.4.x for iOS, the authentication fails if the HC encounters a malformed HTML during login.
Resolution
Perform the following local-change:
Update the UserWorkForm accordingly to remove or adjust the faulty code.
Clear the UserWorkForm and add the custom code. Check the login behavior.
Published November 6, 2019 - Updated December 2, 2021
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