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Support Article

Unable to login iOS App



Error occurs when logging in to the iOS application. This occurs even when the iOS application has the mobile offline capability.

Error Messages

Error on the login screen: Unable to access server.Login process failed

Error in the device logs: Unexpected end tag : th

Steps to Reproduce

  1. Install the mobile application.
  2. Log in to the application.

Root Cause

Since the Hybrid Client (HC) 7.41.4.x for iOS, the authentication fails if the HC encounters a malformed HTML during login.


Perform the following local-change:

Update the UserWorkForm accordingly to remove or adjust the faulty code.

Clear the UserWorkForm and add the custom code. Check the login behavior.

Published November 6, 2019 - Updated December 2, 2021

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