Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to login using custom servlet with PRPC 6.2 SP2



User is unable login into the PRPC application server using custom servlet url

Error Messages

Status fail
Message Error: You lack access required to execute RULE-OBJ-ACTIVITY @BASECLASS ACTIVITYSTATUSEXCEPTIONHANDLER #20110712T004905.627 GMT.
Operator ID Unauthenticated or not available
Requestor ID HEEF67330F52AFE3C9C3D5B4A213F3D95
Timestamp Fri Feb 05 09:38:50 EST 2016
Engine Version PegaRULES 6.2 SP2 (coreAssemblyCached_62SP2_0022)

Steps to Reproduce

  1. Define a new custom servlet mapping in web.xml with AuthenticationType set to PRCustom.
  2. Try to login using the custom servlet URL.

Root Cause

An issue in the custom application code or rules is identified as root cause of the issue. The Authentication activity itself requires authentication to run which is causing the error.


Follow the following steps to resolve the issue:
  1. Open the Authentication activity rule configured in Service tab of the Authentication Service rule.
  2. Uncheck the "Require authentication to run" checkbox present in Security tab of the Authentication activity.
  3. Save the Authentication activity rule.
  4. Restart the PRPC application server.

Published February 18, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us