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Support Article

Unable to manually export products after applying HFIX-38617



In the Export landing page, multiple 'Export By' options exist. On clicking the 'Perform Export' button to Export By Ruleset/Version or By Product, the request is not sent to the server. This occurs post applying HFix-38617. However, this works when using the default Export By Application option.

Error Messages

Not Applicable

Steps to Reproduce

  1. Apply HFix-38617
  2. Navigate to Designer Studio menu > Application > Distribution > Export.
  3. In the Select Export mode dropdown, select 'By Ruleset/Version'.
  4. In Ruleset dropdown, select any option.
  5. In the Version, select 'All Versions'.
  6. Type in a filename, for example, myexport.jar.
  7. Click the 'Perform Export' button.

Root Cause

A defect in Pegasystems’ code or rules.
The HFix-38617 had introduced a side-effect.


Apply HFix-53888.

Published November 26, 2019 - Updated October 8, 2020

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