Support Article
Unable to open auto-launched Service Case after submitting
SA-49442
Summary
Unable to reopen a Service case after configuring it to launch automatically, and completing and submitting the auto-launched Service Case.
Error Messages
'Empty work object handle'.
Steps to Reproduce
- Configure to auto launch a Service Case.
- Create a Call Interaction.
- Submit the Service Case.
- Open the same Service Case.
Root Cause
A defect in Pegasystems’ code or rules.
In the D_Interaction_Intents.pxResults datapage, the LinkInsKey property, of the auto-launched intent work object, is empty.
Resolution
- Apply HFix-28550.
- Apply HFix-40074.
Published January 9, 2018 - Updated December 2, 2021
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