Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to open email attachements in any non-IE browsers



Unable to open the email attached in Pega cases in any browser other than IE.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a Pega case using any browser (other than IE).
2. Attach an email to the Pega case.
3. Click the link to view the email attachment.


The root cause of this problem is a defect in Pegasystems’ code/rules. Word-based correspondence attachment cannot be opened without the Open Authoring OCX, so it does not work outside of Internet Explorer. However, conventional HTML based emails can be opened across all the browsers.


This issue is resolved by HFix-23106.

Published July 31, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us