Support Article

Unable to open email attachment in IE 11



While trying to open an email attachment from work item in IE 11 an error is thrown stating "This content is currently only compatible with Internet Explorer".

Error Messages

This content is currently only compatible with Internet explorer.

Steps to Reproduce

1. Create a work item and send an email.
2. Open the work item to check the email attachment.
3. The pop up error will come in IE 11.

Root Cause

The root cause of this problem is a defect in Pegasystems HTML rule Show.html present in Data-Corr-Email class.


Step 1: Go to class Data-Corr-Email and open the HTML named Show.html.

Step 2: Replace the Show.html code with the attached show.html code.

Step 3: Test for the issue and notice that the Correspondence can now be opened.

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Published January 31, 2016 - Updated October 8, 2020

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