Support Article
Unable to open a file downloaded from an application
Summary
The application is configured with a process for users to upload and download a Help file. User is unable to open a file after downloading it though the upload is successful.
Error Messages
We're sorry. We can't open HelpGuide because we found a problem with its contents.
Steps to Reproduce
- Upload a Help file
- Select an item on the Navigation menu to download the file
- Open the downloaded file
Root Cause
The navigation item is configured with an action to open Harness and invoke the Download activity.
Resolution
Perform the following local-change:
Modify the Navigation rule to use the Open URL in Window action instead of Harness.
Tags:
Published December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.