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Support Article

Unable to open the Ind and Bus opportunities for OfflineSalesRep



User is getting error while trying to open the Ind and Bus opportunities work objects for OfflineSalesRep.

Error Messages

Ajax Request failed. Reason:undefined.

Steps to Reproduce

1. Login with SalesRep.
2. Navigate to opportunities(Bus or Ind).
3. Unable to open opportunities getting an error popup "ajax Request failed. Reason:undefined".

Root Cause

A defect in Pegasystems’ code or rules.

The reason the issue you were facing is because currently the rule resolution is not supported in offline.

There are two application layers - one built upon another. The non-working case types are created in sub application and create work pages of child application class. The sections, on the other hand, are in base application layer and packaged in the parent class.

In runtime, RDL tries to find the flow action from child class (as that is the class of work pages to which RDL is bound) and fails to find it.


An enhancement request, FDBK-23537, has been created for consideration by Pega Product Management.

The workaround is to save as sections and flow actions in the child class. This has to be done as rule resolution is not supported in offline environment.

Published February 5, 2018 - Updated October 8, 2020

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