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Support Article

Unable to Open Interaction case using Mashup



The CPMInteraction flow is invoked using Pega Web Mashup to display the User search and Interaction driver on the external system webpage. The Interaction case is created in the Class group, however, the UI screen does not display on the webpage.

Error Messages

Not Applicable

Steps to Reproduce

Invoke the Pega Web Mashup file in the browser.

Root Cause

A software use or operation error.


Here’s the explanation for the reported behavior:

The HTML file is opened directly from the disk. However, this is not a supported configuration.

For Mashup, deploy the HTML file in the application server and access it from Webview as below:


Published August 19, 2019 - Updated October 8, 2020

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