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Support Article

Unable to open the portal on clicking the URL from an email.

SA-63799

Summary



Unable to open the portal on clicking the URL from an email.
 
https://ABC.com/prweb/pyActivity=Data-Portal.ShowDesktop&isSnapStart=true&pyShowFullPortal=true&applicationName=ABCApp&Action=openWorkByHandle&InsHandle=Test-123



Error Messages



Not Applicable


Steps to Reproduce



Configure a URL with the correct domain, application name, and workobject ID.

https://ABC.com/prweb/pyActivity=Data-Portal.ShowDesktop&isSnapStart=true&pyShowFullPortal=true&applicationName=ABCApp&Action=openWorkByHandle&InsHandle=Test-123



Root Cause



A software use or operation error.
When a SnapStart is used in the URL, the default portal must be Case Worker or any portal which has a similar design and not Designer Studio.



Resolution



Modify the default portal to Case Worker.


 
Suggest Edit

Published January 9, 2019 - Updated October 8, 2020

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