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Support Article

Unable to open the Tracer

SA-83784

Summary



Unable to open the Tracer.


Error Messages



Please restart your tracer


Steps to Reproduce

  1. Log in to the application
  2. Open the Tracer and close it
  3. Open an activity and click 'Trace' present under the Actions button


Root Cause



A defect in Pegasystems’ code or rules.
The CloseAllWindows function is tied to the OnBeforeUnload function instead of the OnUnload function.



Resolution

Apply HFix-54777.



 

Suggest Edit

Published August 19, 2019 - Updated October 8, 2020

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