Support Article
Unable to open the Tracer
SA-83784
Summary
Unable to open the Tracer.
Error Messages
Please restart your tracer
Steps to Reproduce
- Log in to the application
- Open the Tracer and close it
- Open an activity and click 'Trace' present under the Actions button
Root Cause
A defect in Pegasystems’ code or rules.
The CloseAllWindows function is tied to the OnBeforeUnload function instead of the OnUnload function.
Resolution
Apply HFix-54777.
Published August 19, 2019 - Updated October 8, 2020
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