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Support Article

Unable to open a work object when an application is run



Unable to open a work object when an application is run.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application
  2. Open a work object

Root Cause

A defect or configuration issue in the operating environment. The allocated heap size and connection pool size for this instance are low.


Perform the following local-change:
  • Modify the heap size as below:

    Initial heap size: 4096 MB
    Max heap size: 8192 MB

  • Modify the connection pool settings as below:

    Minimum Connections: 30
    Maximum Connections: 150

Published January 16, 2018 - Updated October 8, 2020

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