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Support Article

Unable to perform Bulk Processing due to Commit issue



While using the Bulk processing feature, the screen freezes after clicking process assignments. Additionally, thread dumps with reference to concurrent locks are generated in the logs. This occurs post upgrade to Pega 7.3.1.

Error Messages

Not Applicable

Steps to Reproduce

  1. Upgrade from PRPC 6.3 to Pega 7.3.1.
  2. Execute Bulk processing.
  3. Select cases for bulk processing. Select an action and click Submit.

Root Cause

The primary key was disabled in one of the custom tables. The Commit step took more than 20 minutes due to which the requestor was holding up the database Commit. Hence, bulk processing did not occur.


Perform the following local-change:

Enable the primary key.

Published May 23, 2018 - Updated October 8, 2020

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