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Support Article

Unable to perform close and cancel actions on error modal window



Unable to perform the close and cancel actions on the error modal window.

Error Messages

Not Applicable

Steps to Reproduce

  1. Enter an incorrect part number. An error message displays on the modal window.
  2. Close the modal window. The error persists on the screen.

Root Cause

An issue in the custom application code or rules. The page level error messages were set in the EditPartNumber Edit Validate. The Edit Validate was set on the EditPartNumber property.


Perform the following local-change:

The error message must be set on the field level and the validation called on the local action of the modal window.

Published February 9, 2018 - Updated October 8, 2020

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