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Support Article

Unable to perform Pega related actions after clicking link



A non out-of-the-box section is configured with an Anchor tag. The Anchor tag opens a customer application link. There is no issue with the link. However, the user is unable to perform any Pega related actions after clicking the link.

Error Messages

This action is not allowed as it is outside the current transaction

Steps to Reproduce

  1. Include <a href="mailto:[email protected]" >Open mailbox</a> in a non autogenerated section
  2. Click the link
  3. Click a Pega out-of-the-box action item like Actions menu, Submit etc

Root Cause

An issue in the custom application code or rules. Pega internally handles the hyperlink actions. In this case, Pega internally invokes the deletedocumetpg activity and submits the frame which creates a new transaction Id. When the user performs other Pega actions, other previous transaction Ids are referred resulting in the issue.


Perform the following local-change: 
Change the Anchor tags target to "_blank" 

<a href="mailto:[email protected]"  target="_blank">Open mailbox</a>



Published March 27, 2020 - Updated December 2, 2021

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