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Support Article

Unable to perform search on the Knowledge Management portal

SA-84315

Summary

Unable to perform a search on the Knowledge Management (KM) portal as no results display on entering a keyword.


Error Messages


 

Not Applicable


Steps to Reproduce

  1. Launch the Knowledge Management portal 
  2. Click Knowledge, Help sites and Via Benefits
  3. Click Preview. 
  4. Perform a search. No results display


Root Cause



In the KMSearchRDHelpSite activity, pyReportClassName points to the out-of-the-box class. The ContentSearchHelpSite report definition is not changed to point to the custom layer. 

Resolution



Perform the following local-change: 
  1. Modify the KMSearchRDHelpSite activity
  2. Modify the ContentSearchHelpSite report definition to use the client's class 
  3. Add the Boost search configuration
  4. Install HFix-55028


 

 

Tags:

Pega Knowledge 8.2 Pega Knowledge Customer Service User Experience

Published December 2, 2021

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