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Support Article

Unable to perform search on the Knowledge Management portal



Unable to perform a search on the Knowledge Management (KM) portal as no results display on entering a keyword.

Error Messages


Not Applicable

Steps to Reproduce

  1. Launch the Knowledge Management portal 
  2. Click Knowledge, Help sites and Via Benefits
  3. Click Preview. 
  4. Perform a search. No results display

Root Cause

In the KMSearchRDHelpSite activity, pyReportClassName points to the out-of-the-box class. The ContentSearchHelpSite report definition is not changed to point to the custom layer. 


Perform the following local-change: 
  1. Modify the KMSearchRDHelpSite activity
  2. Modify the ContentSearchHelpSite report definition to use the client's class 
  3. Add the Boost search configuration
  4. Install HFix-55028



Published December 2, 2021

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