Support Article
Unable to process the configured assignment flow
SA-51312
Summary
Unable to process the configured assignment flow. Instead, the Confirm harness displays on clicking a button in one of the flows.
Error Messages
Not Applicable.
Steps to Reproduce
- Configure two flows, A and B
- Complete the assignment in flow A
- Click a button on flow A. The flow does not proceed to flow B and the Confirm harness displays
Root Cause
An issue in the custom application code or rules. The assignment in the flow which should execute after flow A is complete, is a workbasket assignment. The back to back processing configuration was not configured to execute workbasket items.
Resolution
Perform the following local-change:Update the flow action for the assignment configured with flow A and select the 'For each also consider assignments in workbaskets' option for the back to back processing.
Published March 23, 2018 - Updated October 8, 2020
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