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Support Article

Unable to process the configured assignment flow

SA-51312

Summary



Unable to process the configured assignment flow. Instead, the Confirm harness displays on clicking a button in one of the flows.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Configure two flows, A and B
  2. Complete the assignment in flow A
  3. Click a button on flow A. The flow does not proceed to flow B and the Confirm harness displays


Root Cause



An issue in the custom application code or rules. The assignment in the flow which should execute after flow A is complete, is a workbasket assignment. The back to back processing configuration was not configured to execute workbasket items.


Resolution

Perform the following local-change:

Update the flow action for the assignment configured with flow A and select the 'For each also consider assignments in workbaskets' option for the back to back processing.



Suggest Edit

Published March 23, 2018 - Updated October 8, 2020

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