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Support Article

Unable to Refresh a report with Summary data



On refreshing a report with Summary data, the Count does not update until the report is rerun.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a report with two columns. One column must fetch the Count.
  2. Run the report and view the results.
  3. Perform an action on the case such that the Count in the report changes.
  4. Refresh the report using the Refresh link in the Actions.

Root Cause

A defect in Pegasystems’ code or rules. The Prompt for Filter was checked in the Run Report activity.


Apply HFix-40297.

Published January 5, 2018 - Updated October 8, 2020

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