Support Article
Unable to Refresh a report with Summary data
SA-49272
Summary
On refreshing a report with Summary data, the Count does not update until the report is rerun.
Error Messages
Not Applicable
Steps to Reproduce
- Create a report with two columns. One column must fetch the Count.
- Run the report and view the results.
- Perform an action on the case such that the Count in the report changes.
- Refresh the report using the Refresh link in the Actions.
Root Cause
A defect in Pegasystems’ code or rules. The Prompt for Filter was checked in the Run Report activity.
Resolution
Apply HFix-40297.
Published January 5, 2018 - Updated October 8, 2020
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