Support Article

Unable to reschedule agent due to computation errors

SA-24367

Summary



The agent scheduled to run at midnight fails with an exception sometimes.

Error Messages



Unable to reschedule agent due to computation errors. Invalid delay interval: -391088

Steps to Reproduce



Schedule an agent to run at midnight.

Root Cause



A defect in Pegasystems’ code or rules:
If the agent runs even a fraction of a second earlier, it results in a negative value in the delay interval calculation.

Resolution



The issue is resolved in Pega 7.2. Upgrade to Pega 7.2.

Or

Perform the following local-change:
Add five minutes to the agent's scheduled start time.

Published June 17, 2016 - Updated October 8, 2020


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