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Support Article

Unable to return to Dashboard after clicking the Dashboard link



Unable to return to the Dashboard screen after clicking on Team Members or Work Baskets link the second time. The Team Member screen is refreshed instead of the Dashboard screen.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch the Case Manager portal
  2. Click any of the Team Members or Work Baskets
  3. Click Dashboard
  4. Click any of the Team Members or Work Baskets
  5. Navigate back to Dashboard

Root Cause

When we click Dashboard for the first time, it creates new document, that is, a new thread and iframe. Hence, it renders the Dashboard. The second click reloads the harness on existing the thread, so it renders selected user worklist.


Perform the below local-change:

Modify the @baseclass pyUpdatePortalContext activity to remove the pre-condition.


Published February 15, 2018 - Updated October 8, 2020

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