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Support Article

Unable to run a decision shape as the first shape in a flow

SA-47327

Summary



Unable to run a decision shape as the first shape in a flow. On launching the case from the application, the decision boolean expression evaluates incorrectly and traverses incorrect the flow path.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Create a case flow with decision shape as the first shape in the flow
  2. Verify HFix-36850 and HFix-37039 are installed
  3. Login into the mobile app
  4. Create a case from the new menu, and validate that the correct flow path is traversed after the decision shape

Root Cause

A defect in Pegasystems’ code or rules. The pxFlow, which stores metadata of the flow shapes, becomes invalid while packaging on a server, when a decision flow is configured at the beginning.



Resolution



Apply HFix-37908.



Suggest Edit

Published December 18, 2017 - Updated October 8, 2020

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