Support Article
Unable to run Strategy, ISRuntimeException while running a flow
SA-1263
Summary
Interaction Service (IS) SetResponse fails whenever Strategy was executed. Following error related to ISRuntimeException appears in the log file and on the user's screen.
Error Messages
2014-09-03 14:30:41,114 [ WebContainer : 271] [ STANDARD] [ COL:02.01.01] (ork_Case_CollectionCase.Action) INFO 0.0.0.0|0.0.0.0 user01 - Exception calling pxSetResponse: java.lang.RuntimeException: java.lang.RuntimeException: com.pega.decision.is.ISRuntimeException
at com.pegarules.generated.pxSetResponse_060220_g5qnu4b5uLFdniDi4SGIgA.pxSetResponse06_02_20(pxSetResponse_060220_g5qnu4b5uLFdniDi4SGIgA.java:128)
at com.pegarules.generated.pxSetResponse_060220_g5qnu4b5uLFdniDi4SGIgA.invoke(pxSetResponse_060220_g5qnu4b5uLFdniDi4SGIgA.java:93)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:131)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:108)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:7896)...
Steps to Reproduce
Run a flow which invokes IS SetResponse.
Root Cause
DSM was not installed correctly. "is_init_data_<<DATABASE>>.sql" which inserts the data into the OOTB tables like IS_CDS_MEASURE, IS_CDS_DIMENSION, IS_CDS_LEVEL was not executed, hence all these tables were empty.
Resolution
On running the is_init_data_<<DATABASE>>.sql (available in DSM product media kit) the issue was resolved.
Published January 31, 2016 - Updated October 8, 2020
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