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Support Article

Unable to save access group record



Administrators are unable to save access group records that reference a specific Rule-Application record. Validation fails during save.

Error Messages

** .pyProdRuleSetList(1): Unknown RuleSet. .pyRuleSetList(1): Unknown RuleSet.
Application Version:** ** .pyProdRuleSetList(1): Unknown RuleSet. .pyRuleSetList(1): Unknown RuleSet

Steps to Reproduce

Open an access group record and attempt to save it.

Root Cause

An issue in the custom application code or rules. The Rule-Application record referenced by the access group record listed a ruleset that was missing from the environment. This created a validation error that blocked the save of access group records that reference the Rule-Application record.


Delete the reference to a missing ruleset from the Rule-Application record.
Suggest Edit

Published March 16, 2016 - Updated October 8, 2020

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