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Support Article

Unable to save and close a case without validation



Configuring a button to perform a Save action, saves the values and the button continues to display on the form.

Enabling the 'Close After Save' option, automatically closes the case after save is performed. This causes the form to perform validation when it is not required.

Error Messages

Not Applicable

Steps to Reproduce

  1. Add a button which is configured to call 'Save' with the 'Close After Save' option enabled.
  2. Add the button to a section with Required fields.
  3. Enter data in some fields.
  4. Click the button. The case does not close due to validation failure.

Root Cause

This behavior is as per Pega product design.


Perform the following local-change:
  1. Configure a Run Script call and invoke a custom function (disableClientValidation) before the Save action.
  2. Define this function in the UserWorkForm.

    function disableClientValidation() { 
    bClientValidation = false; 

Published August 19, 2019 - Updated October 8, 2020

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