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Support Article

Unable to save process flows



After hitting Save in a flow rule the control never returns to the user. Closing the tab is possible, after reopening the rule the tangram spins again. Logging off and back on has no effect either.

Error Messages

There is no error message.

Steps to Reproduce

Adding 3 swim lanes and adding shapes into the flow caused unexpected and random behavior of the process modeler. It took the user 1.5 hours to place 7 shapes on the canvas and move them into 3 swim lanes. The user had to abandon the session when the process modeler never returned control to the user.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.


This problem is resolved by Hfix-9905.

Published June 12, 2015 - Updated October 8, 2020

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