Support Article
Unable to search for cases with custom work ID format
SA-46385
Summary
Work ID format has been customized to include certain work object specific data as part of the format.
When searching for a work object by its pyID, it is not found even though indexes are built and search seems to be working for content or for rules.
Error Messages
Not Applicable
Steps to Reproduce
Not Applicable
Root Cause
This issue was determined to be a product enhancement request for searches in Designer Studio using the pzSearchResults activity.
Outside of Designer Studio, other activities such as pxRetrieveSearchData can be used which should return the expected results.
Resolution
An enhancement request FDBK-23459 has been created for consideration by Pega Product Management.
Published January 10, 2018 - Updated October 8, 2020
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