Support Article

Unable to search data, indexing error in logfile



The user sees data searches fail and administrators see an error during data indexing in the PegaRULES logfile.

Error Messages

2016-11-10 07:53:46,956 [ PegaRULES-Batch-2] [ STANDARD] [ PegaRULES:07.10] (e_FTSIncrementalIndexer.Action) ERROR - Incremental indexing of 'DATA' entries failed: Indexing request failed. Please contact your system administrator.. Please contact your PegaRULES system administrator.

Steps to Reproduce

Not Applicable

Root Cause

The data index folder in the temporary directory is corrupted.


Perform the following local-change:
  1. Stop the server.
  2. Delete Data Index folder in the temp directory.
  3. Restart server.
  4. Re-index data from the search landing page.

Published November 21, 2016 - Updated August 23, 2017

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