Support Article
Unable to search data, indexing error in logfile
SA-30640
Summary
The user sees data searches fail and administrators see an error during data indexing in the PegaRULES logfile.
Error Messages
2016-11-10 07:53:46,956 [ PegaRULES-Batch-2] [ STANDARD] [ PegaRULES:07.10] (e_FTSIncrementalIndexer.Action) ERROR - Incremental indexing of 'DATA' entries failed: Indexing request failed. Please contact your system administrator.. Please contact your PegaRULES system administrator.
Steps to Reproduce
Not Applicable
Root Cause
The data index folder in the temporary directory is corrupted.
Resolution
Perform the following local-change:
- Stop the server.
- Delete Data Index folder in the temp directory.
- Restart server.
- Re-index data from the search landing page.
Published August 23, 2017 - Updated December 2, 2021
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