Support Article
Unable to search for the user after Co-Browse
SA-81427
Summary
Post upgrade to Pega Platform 8.2.1, on chatting with a user without identifying them and initiating a Co-Browse session, the Search screen does not display. As a result, unable to identify the user.
Error Messages
Not Applicable
Steps to Reproduce
- Start a Chat conversation.
- Request a Co-Browse session.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-53842.
Published August 15, 2019 - Updated December 2, 2021
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