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Support Article

Unable to search for the user after Co-Browse

SA-81427

Summary



Post upgrade to Pega Platform 8.2.1, on chatting with a user without identifying them and initiating a Co-Browse session, the Search screen does not display. As a result, unable to identify the user.


Error Messages



Not Applicable


Steps to Reproduce

  1. Start a Chat conversation.
  2. Request a Co-Browse session.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-53842.
Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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