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Support Article

Unable to select values from WorkList and WorkBasket using IE

SA-50432

Summary



Unable to select values from Worklists and Workbaskets using the Internet Explorer browser. Selecting a value displays the message, Transfer this assignment. However, it works when using the Chrome browser.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch the Case Manager portal.
  2. Navigate to My WorkList.
  3. Select or copy any text from the grid.


Root Cause



A defect in Pegasystems’ code or rules.

The pyUDashWorkAssignmentDragHandle control, (var cell=el.parentNode.parentNode), sets the cell variable with the corresponding table column in the Chrome browser. However, in Internet Explorer 11 and earlier versions, the cell variable is set to the corresponding table row.



Resolution



Perform the following local-change:
  1. Add the below condition,

    if(window.navigator.userAgent.indexOf('Trident/') > 0 || window.navigator.userAgent.indexOf('MSIE') > 0){
    cell = el.parentNode;
    }

    in the pyUDashWorkAssignmentDragHandle control, in the document.Ready function after the line:

    var cell=el.parentNode.parentNode;
  2. Perform a Save As of the rule in the application ruleset.
Suggest Edit

Published February 1, 2018 - Updated October 8, 2020

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