Unable to send a message using the Enter button
Unable to send a message to a user over Chat when using the Enter button. Clicking the Send button sends the message.
Steps to Reproduce
- Initiate a chat from the user side.
- Accept the chat on Customer Service side
- Enter text and send the message using the Enter key.
- Press the Enter, with out entering any text, by focusing on the textarea of the chat.
- Enter some text and send using the 'Enter' key.
A defect in Pegasystems’ code or rules. Event Listener was not removed after the Enter key was pressed and when the text key events were empty.
Published January 10, 2018 - Updated December 2, 2021
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