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Support Article

Unable to show the pdf on the section(on the same window)



Users are trying to show the the pdf in the same window instead of opening in new window/download.

Error Messages


Steps to Reproduce

1. Create a case in case manager
2. Add pdf attachment
3. Navigate to next screen
4. Click on link
5. It should open in same window

Root Cause

User has PRPC 7.1.6. User is trying to show the the pdf in the same window(in-line) instead of opening in new window/download.


The explanation for this behavior is as follows:
There is no OOTB PRPC feature to display the PDF inline. But using some HTML tags this can be achieved.
As the attachment stream is available on the clipboard that can be used to display.

Published January 31, 2016 - Updated October 8, 2020

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