Support Article
Unable to start the Email Listener through Designer Studio
SA-69404
Summary
Unable to start the Email Listener through Designer Studio.
Error Messages
PRruntime error.
Steps to Reproduce
- Create an Email Listener
- Start from listener management
Root Cause
The 'Requires authentication' check box is checked in the service package of the Email Listener rule. However, no credentials are provided in the Email Listener rule.
Resolution
Perform the following local-change:Provide the credentials in the requestor login in the Email Listener rule.
Published December 28, 2018 - Updated December 2, 2021
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