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Unable to start the Email Listener through Designer Studio



Unable to start the Email Listener through Designer Studio.

Error Messages

PRruntime error.

Steps to Reproduce

  1. Create an Email Listener
  2. Start from listener management

Root Cause

The 'Requires authentication' check box is checked in the service package of the Email Listener rule. However, no credentials are provided in the Email Listener rule.


Perform the following local-change:

Provide the credentials in the requestor login in the
Email Listener rule.


Published December 28, 2018 - Updated December 2, 2021

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