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Support Article

Unable to start instance on importing custom product rule



Unable to start the Pega instance after importing a custom application product rule.

Error Messages

Caused by: No such Rule-Application instance: SmartDisputeIssuerAll:07.22

Steps to Reproduce

Install a product Rule-Admin-Product (RAP) file in a new environment.

Root Cause

A defect or configuration issue in the operating environment. In the source environment, new versions of Smart Dispute RAPs were installed which were not installed in the target environment.


Perform the following local-change: 
  1. Install the Smart Dispute RAP files which have the version 07.22
  2. Import the application RAP file


Published August 24, 2018 - Updated October 8, 2020

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