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Support Article

Unable to start the Runtime after upgrade



Unable to start the Robotics Runtime after upgrading Pega Platform 7.4 to Pega Platform 8.2.1 and Robot Manager (RM) 8.2.2.

Error Messages

Not Applicable

Steps to Reproduce

Start the robot after installing the Runtime.

Root Cause

An issue in the custom application code and access groups defined for the operator.


Perform the following local-change:
  1. Add the UI Kit 13-01.
  2. Add roles in the Access Groups.
  3. In the operator, change the application pointed to (previously Pega application was pointed to).  

Published August 16, 2019 - Updated December 2, 2021

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