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Support Article

Unable to switch application to commdeals post upgrading

SA-95391

Summary



Unable to switch application to commdeals post upgrading Pega 7.1.8 to Pega 8.3.


Error Messages

Section 'pxAdminStudio' execution error on page 'pyPortalHarness' of class 'Data-Portal-PegaAdminStudio'. : Section 'WorkFormStandard' execution error on page 'pyPortalHarness' of class 'Data-Portal-PegaAdminStudio'. : Section 'UserWorkForm' execution error on page 'pyPortalHarness' of class 'Data-Portal-PegaAdminStudio'. : null


Steps to Reproduce

  1. Upgrade Pega 7.1.8 to Pega 8.3
  2. Log in to the application
  3. Switch application to commdeals


Root Cause



An issue in the custom application code or rules. A When rule configured in the UserWorkForm fails. Hence, the execution of the portal breaks.

Resolution



Perform the following local-change: 
  1. Remove the When rule from the UserWorkForm 
  2. Include the When rule in the non out-of-the-box section
  3. Add the section in the required places 

 

 

Suggest Edit

Published January 13, 2020 - Updated December 2, 2021

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