Support Article
Unable to switch application to commdeals post upgrading
Summary
Unable to switch application to commdeals post upgrading Pega 7.1.8 to Pega 8.3.
Error Messages
Section 'pxAdminStudio' execution error on page 'pyPortalHarness' of class 'Data-Portal-PegaAdminStudio'. : Section 'WorkFormStandard' execution error on page 'pyPortalHarness' of class 'Data-Portal-PegaAdminStudio'. : Section 'UserWorkForm' execution error on page 'pyPortalHarness' of class 'Data-Portal-PegaAdminStudio'. : null
Steps to Reproduce
- Upgrade Pega 7.1.8 to Pega 8.3
- Log in to the application
- Switch application to commdeals
Root Cause
An issue in the custom application code or rules. A When rule configured in the UserWorkForm fails. Hence, the execution of the portal breaks.
Resolution
Perform the following local-change:
- Remove the When rule from the UserWorkForm
- Include the When rule in the non out-of-the-box section
- Add the section in the required places
Published January 13, 2020 - Updated December 2, 2021
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