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Support Article

Unable to switch between portals in the Test environment



User is unable to switch between portals in the Test environment.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the application
  2. Click Operator to view the Operator menu options on the portal

Root Cause

The URL which was bookmarked incorrectly for the Test environment caused the login failure.


Perform the following local-change:
  1. Delete the browser cache
  2. Access the application with the base URL by removing the appended query string in the bookmark


Published August 19, 2019 - Updated October 8, 2020

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