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Support Article

Unable to switch between portals in the Test environment

SA-77825

Summary



User is unable to switch between portals in the Test environment.


Error Messages



Not Applicable


Steps to Reproduce

  1. Log in to the application
  2. Click Operator to view the Operator menu options on the portal


Root Cause



The URL which was bookmarked incorrectly for the Test environment caused the login failure.

Resolution



Perform the following local-change:
  1. Delete the browser cache
  2. Access the application with the base URL by removing the appended query string in the bookmark







 
Suggest Edit

Published August 19, 2019 - Updated October 8, 2020

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