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Support Article

Unable to unlock work object using Release Lock button



User is getting message “Unable to unlock work object” on the UI, when they try to unlock a work object locked by the same user in an older session.

User is accessing a multi-node environment and whenever they click the 'End Other session to Release Lock button, the Requestor which is trying to acquire the lock has failed since System Pulse has not run to update the node. Due to this, user may have to wait till the System Pulse executes.

Error Messages

Unable to unlock work object

Steps to Reproduce

1) Work on a case.
2) Close the browser session abruptly.
3) Try to work the same case with same user ID in another session

Root Cause

This is a designed behaviour and should user need to override this, LockCache can be disabled using prConfig parameter.


With below entry in prconfig.xml and restarting server, reported behaviour was resolved.

<env name="database/lockcache/enabled" value="false"/>

Published January 31, 2016 - Updated October 8, 2020

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