Support Article
Unable to update customer property in Offer Flow
SA-48200
Summary
Unable to save Offer flow after updating a Customer object property in the Offer flow. This occurs after upgrading to Pega Marketing 7.12 on Pega 7.3.
Error Messages
(Rule-Obj-Flow-Offer)FUAManager-CompileLog ----------
1. ERROR in /Rule_Obj_Flow_Offer_PegaMKT_Work_Offer_Sales_MobileData_DataTimeWindow01_Action_20171114T113248_425_GMT.java (at line 73)
ClipboardPageAdapter.copy(tools, customer, customerCopy);
^^^^
The method copy(PublicAPI, ClipboardPage, ClipboardPage) from the type ClipboardPageAdapter is not visible
----------
1 problem (1 error)
Compile failed.
Steps to Reproduce
- Upgrade from Pega Marketing 7.12 on Pega 7.1.7 to Pega Marketing 7.22 on Pega 7.3.
- Create an Offer flow.
- Select a connector and set a property, for example, .Customer.pyEmail1.
- Save the Offer flow.
Root Cause
Offer flow does not support updating the Customer object data.
Resolution
Perform the following local-change:
Change the design approach of updating the Customer object data in Offer flow.
Published July 27, 2018 - Updated December 2, 2021
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