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Support Article

Unable to update Exchange Appointments



Error occurs for the UpdateItem Response, post Pega Sales Automation (SA) 7.22 upgrade.

Error Messages

(internal.mgmt.Executable) ERROR localhost||Rule-Connect-SOAP.PegaFW-Int-EWS-ExchangeService-.GetUserAvailability EU58207 - Exception SOAP service failed

Steps to Reproduce

1. Upgrade Pega SA 7.21 to SA 7.22
2. Update the EWS configurations
3. Run the UpdatePluginSyncedAppointments activity
4. Edit an existing appointment
5. Check the Outlook calendar

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

1. Modify the GetItemResponseForUID Data Transform to set the ChangeKey parameter to:


2. Run the update activity for the appointment

Published September 21, 2017 - Updated December 2, 2021

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