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Support Article

Unable to update the pxAssignDateTime property of an assignment

SA-85378

Summary



Unable to update the pxAssignDateTime  property of an assignment. This occurs when GetNextWork is run to retrieve a case from a work basket and assign it to the user's work list.


Error Messages



Not Applicable


Steps to Reproduce

  1. Route a case to a work basket. Check the pxAssignDateTime after routing to the work basket
  2. Retrieve the case from the work basket using GetNextWork
  3. Assign the case to the user's work list. Check and compare the pxAssignDateTime with the previous value


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-55431.

Alternately, update to Pega Platform 8.1.

For more information, refer to: https://community.pega.com/node/715386
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Published October 8, 2020

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