Support Article
Unable to update the pxAssignDateTime property of an assignment
SA-85378
Summary
Unable to update the pxAssignDateTime property of an assignment. This occurs when GetNextWork is run to retrieve a case from a work basket and assign it to the user's work list.
Error Messages
Not Applicable
Steps to Reproduce
- Route a case to a work basket. Check the pxAssignDateTime after routing to the work basket
- Retrieve the case from the work basket using GetNextWork
- Assign the case to the user's work list. Check and compare the pxAssignDateTime with the previous value
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-55431.
Alternately, update to Pega Platform 8.1.
For more information, refer to: https://community.pega.com/node/715386
Published October 8, 2020
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