Support Article
Unable to use Personal Edition after start up
SA-153
Summary
After installing PRPC Personal Edition 7.1.2, skin and menu are visible but there is no content on the main page. Nothing seems to be clickable, not even the Log Out link or Help. During application startup you see the following error in the log:
ClassNotFoundException while loading the persistent sessions. Java.lang.ClassNotFoundException: com.pega.pegarules.session.internal.authorization.ContextMapDiagCallback
Error Messages
ClassNotFoundException while loading the persistent sessions. Java.lang.ClassNotFoundException: com.pega.pegarules.session.internal.authorization.ContextMapDiagCallback
Steps to Reproduce
- Install PRPC Personal Edition 7.1.2
- Attempt to login using IE 11
Root Cause
Browser incompatibility issue.
Resolution
There are some incompatibility issues with IE 11. Please utilize a different browser to circumvent this issue, for example Firefox or Chrome.
Published February 22, 2016 - Updated October 8, 2020
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